Our Business Terms & Conditions
Terms and Conditions for Offers/Reduced Prices
- Not in conjunction with any other offer.
- Based on a maximum of four people per vehicle as regards to our Standard Service and three people per vehicle as regards to our Prestige Service.
- Multiple pick ups (i.e. picking up from more than one address) are not included within this offer.
- Reasonable amount of luggage allowance (enough to fit in a standard saloon vehicle).
- Offers/Reduced prices exclude wheel chair accessible vehicles and Six (or more) seater vehicles, please contact us for prices on these vehicles.
- Offers/Reduced prices are for a limited period only.
General Terms and Conditions
- Whilst being Punctual is the Essence of our Service and that we do our utmost to ensure our Drivers arrive on time, you will understand that we cannot be held responsible for delays caused by circumstances beyond our control.
- The Driver will drive at safe and sensible speeds in accordance with road conditions, traffic signals and the legal speed limits.
- We are able to provide last minute bookings, however to get the utmost out of 'The Sapphire Cars Experience' we would advise to book your journey in Advance.
- Customers are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order.
- By supplying your telephone number, email address and address you permit Sapphire Cars to contact you via these methods, in return we promise never to supply your details to any third party.
- If there are any changes or a variations including extra mileage to the journeys other than what was agreed at the time of booking, the client will be charged in accordance with our pricing structure.
- Every effort will be made by Sapphire Cars to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
- Our Drivers(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.
- We may provide subcontracted vehicles occasionally.
- Sapphire Cars vehicle(s) and sub-contracted vehicle(s) are fully insured for passenger and third party claims. However, customer's properties are carried entirely at their own risk and Sapphire Cars shall not be held responsible/liable for any loss/damage to such property.
- Sapphire Cars and its Drivers have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Driver, the vehicle or any other passenger(s).
- Nothing contained in these terms and conditions can affect the customers' statutory rights.
- Sapphire Cars maintains a strict non-smoking policy in all its vehicles.
- Acceptance- by booking with Sapphire Cars you agree to be bound by the terms and conditions of this policy.
Operating Hours:
Our operating are 24 hours a day, 365 days a year (however call centre hours may vary). Bookings for Public/Bank Holidays may be subject to special rates.
Website Security:
Our website does not hold any customer information and does not ask for cookies to be accepted.
Payment:
Credit card payments may be subject to a surcharge. Your booking may be subject to additional waiting time.
Cancellation and Refund Policy:
If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.
If a booking is cancelled by the Customer within 1 week from the start of the period of hire, of all monies paid will be refundable after deducting admin costs. If a booking is cancelled by the Customer within 48 hours from the start of the period of hire, 10% of all monies paid will be non-refundable. If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, all monies paid will be non-refundable. We will use our utmost discretion as a worse case scenario.
All necessary refunds will be processed within 14 days.
Responsibilities:
We hold public liability, hire and reward motor insurance and all Sapphire Cars Drivers are responsible for the vehicles they drive.
Complaints:
We take complaints very seriously, If a customer has a complaint about any aspect of the Company's, full details of this may be given in writing, within seven days of the end of the hire, to our registered office:
Quality Control,
Operations Manager,
SAPPHIRE CARS
Suite 5 - The Old Co-Op Business Centre
38-42 Chelsea Road Bristol BS5 6AF
